Digital Products
How do I receive my digital product after purchase?
As soon as your payment is confirmed, you'll receive an email with a download link for your PDF. It's available instantly — no shipping, no waiting.
What if I don't receive my download email?
Check your spam or promotions folder first. If it still hasn't arrived within 30 minutes, email us at [your support email] with your order number and we'll resend it right away.
Can I print my digital workbook?
Yes! Our digital workbooks and activity books are formatted to print beautifully at home, or you can use them digitally on a tablet or phone.
Can I get a refund on a digital product?
Because digital products are delivered instantly and can't be "returned," we're unable to offer refunds once a download link has been sent, except where the file is faulty or you were charged in error. If something's gone wrong, reach out and we'll sort it out.
Print-on-Demand Art
How long does my art print take to arrive?
Each print is made to order especially for you, so please allow a little longer than a standard in-stock item — typically 5–10 business days for production, plus shipping time to your address.
Do the prints come framed?
Our prints come with a natural white mount, ready for your own frame. A protective frame isn't included, but any simple frame will finish it beautifully.
What sizes are available?
Most prints are available in 11" x 14" and 16" x 20". You can find exact sizing on each individual product page.
Can I return or exchange a print?
Since each print is made specifically for you, we're unable to accept returns for a change of mind. If your print arrives damaged or faulty, contact us with a photo and we'll arrange a replacement.
Orders & Support
How can I contact you?
You can reach us any time at contact@madeintently.com — we aim to respond within 1–2 business days.
Do you ship internationally?
Digital products are available worldwide, instantly. Physical art prints ship internationally through our print partner; shipping times and costs vary by destination and are shown at checkout.
I have another question — what do I do?
We're happy to help. Send us a message through our Contact page and we'll get back to you as soon as we can.